Akwa-Ibom State-owned airline, Ibom Air, has described as unfounded and baseless allegations of ticket racketeering at its Port Harcourt station.
It stated that it operates underneath strict moral requirements, and its workers are prohibited from partaking in any type of racketeering or corruption, including that makes an attempt to undermine these requirements are investigated and sanctioned appropriately.
This was contained in an announcement by the corporate’s General Manager of Marketing, and Communication, Aniekan Essienette, on Monday in Uyo, the state capital.
Essienette defined that the airline’s check-ins shut 45 minutes earlier than departure for home flights, including that it additionally strictly adheres to IATA’s pointers in dealing with ‘Go-show’ passengers.
The assertion learn, “Ibom Air has turn out to be conscious of current allegations regarding our dealing with of flight check-ins and ticketing procedures and unfounded accusations of ticket racketeering at our Port Harcourt station.
“We categorically reject these baseless claims. Our workers function with the best stage of integrity and are dedicated to serving our prospects pretty and transparently. This dedication is on the core of our operations, and we are going to proceed to make sure that our ticketing course of stays clear.
“It is our policy, in keeping with international standards, that check-ins close 45 minutes before departure for domestic flights. This ensures timely departures and minimizes delays. We highly recommend that passengers arrive on time for their flights to make for a comfortable and stress-free travel experience.”
Essienette added that the corporate adheres to IATA’s pointers in dealing with ‘Go-show’ passengers.
It added, “We adhere to IATA’s guidelines in handling ‘Go-show’ passengers. These passengers arrive early without a pre-booked ticket and are duly informed if the flight is full. It is strictly their informed decision to be waitlisted as “Go show” passengers, and they’re accommodated provided that seats can be found in any case booked, early, and on-time passengers have been served.
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“Ibom Air operates underneath strict moral requirements, and our workers are prohibited from partaking in any type of racketeering or corruption. We guarantee our ticketing course of is clear and safe, leaving no room for such practices. Any try and undermine these requirements will probably be totally investigated, and acceptable motion will probably be taken.
“We value your trust in Ibom Air and are unwavering in our commitment to maintaining the highest service standards. We will continue to act in the best interest of passengers while upholding operational excellence in our industry.”